Job DescriptionWe are growing! We are looking for a skilled IT Systems Field Engineer to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits.Position Description and ExpectationsEvery member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness!Systems Engineers are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 5 years of direct experience, a Systems Engineer can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a “break/fix” mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Engineer. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client’s aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPNs, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more.ResponsibilitiesDaily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task EffortsUtilize Corporate Systems for Calendar Scheduling and Assignment PrioritizationDocumentation of Client IT EnvironmentsDocumentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if PossibleProvide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands AssistantsSmall to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project ManagerWindows Server Deployment, Configuration, and TestingPerforming Migration of Customer’s Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 ServicesDeploy, Configure, and Operate Azure Stack of ServicesDeploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access PointsConfigure Network Infrastructure for Microsoft Teams DeploymentsDeploy, and Configure Desktop Deployment Infrastructure (MDT)Deploy, Configure, and test Microsoft Identity and Security SolutionsLocal Server Deployment and Administration – Experience with Windows ServerConfigure File, Print, and Other ServicesAccess/Group/User/Policy ManagementAdministration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backupAdministration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc.Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on SchedulingCreate, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and SystemsMaster Scripting of Repeatable Processes via Microsoft PowerShellProvide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and QuotationsProactively Take Ownership of Tasks and Follows Through to Ensure Complete ResolutionTake Personal Responsibility for the Quality of Work They Perform or are Associated WithAbility to Pay Close Attention to Detail while Performing Technically Complex TasksAbility to Deal Effectively with Stressful SituationsWork Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service TechniciansAbility to Provide Accurate Time Estimates Internally and ExternallyAbility to Quickly Learn New TechnologiesUse of Self-Study MaterialsHands-On ExperienceCorporate Training ResourcesAbility to Articulate Technical Information Clearly and Simply to Non-Technical PeopleKnowledge, Skills, and AbilitiesExtensive Experience Required with Microsoft Windows DesktopExtensive Experience with Microsoft Server Operating SystemsExtensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity IssuesExtensive Experience with Cisco Meraki Switches, Access Points, and FirewallsExtensive Experience with Supporting Clients on Remote Desktop SolutionsExtensive Experience with Mobile Technologies, including Apple iOS and Google AndroidExtensive Experience with Microsoft Intune Mobile Device ManagementExtensive Experience with Microsoft 365 Desktop ApplicationsExcellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and VocabularyExperience as a User of ConnectWise Manage CMDBExperience as a User of ConnectWise Automate RMMReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Company DescriptionWe are a fast-growing IT Consulting Firm providing leading-edge technology solutions for our clients with tons of growth opportunities.
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