Sales & ServiceProvide the highest possible standards of customer service both face to face and via the telephone / WhatsApp / email. Proactively nurture and build a personal client file and database.Demonstrate that every opportunity to satisfy the customer has been explored, within the given parameters.Respond positively to coaching feedback from the Assistant Manager and/or Boutique Manager and ensure that it is implemented.Demonstrate comprehensive knowledge of all products within the boutique and use this information to meet the features and benefits needs of the customer.Consistently aim to provide the highest quality service to the customer, measured by the highest Mystery Shopper commendation within the team.Support the store to achieve company budgets through the achievement of targets.Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.OperationsUnderstand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.Attend team briefings and training sessions; deliver regular briefing sessions to the team on brand products and social media updates.Keep abreast of ongoing developments within the brand by reading all available company information including internal and external media.Ensure the store is kept clean and tidy, ensuring it adheres to company standards at all times.Handle all point of sale transactions in line with the company set standards and regulations and execute the company policies and procedures.Ensure all stock counts are completed regularly and adhere to the Health & Safety policy.Maintain a high standard of presentation and merchandising of products in accordance with the company merchandising policy.Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimize stock loss and ensure stock accuracy.KPIsSALES BUDGETMYSTERY SHOPPING RESULTSINVENTORY MANAGEMENTCOMMUNICATION WITH BM / SAV AND MANAGEMENT IN HQTo work as a Sales Associate, you must be driven to sell and provide the highest possible standards of customer service. In this role, you should develop a strong client base and build strong internal and external relationships whilst always being an exceptional ambassador for the brand.RequirementsIdeally already working as a Sales Consultant or similar in the luxury retail industry.Fluent in Italian & English (other languages an advantage).Good knowledge of MS Office, MS Excel, PowerPoint.Have an understanding of selling principles and customer service.BehavioursEffective listening and communication skills to encourage customer trust.Committed to the task at hand and where necessary, go beyond the call of duty in order to achieve key objectives.Remain confident when dealing with challenges showing a passion to problem solve.Develop and comply with the systems, procedures, objectives, and timescales set by the manager.Demonstrate a can-do attitude and a team player approach.Adopt an accommodating and helpful manner, debate, agree and where necessary accept the objectives set by others and work within agreed parameters to ensure tasks are complete.
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