YOUR RESPONSIBILITIESBeing in charge of maintaining client relationships and ensuring the fulfillment of their needsProviding regular updates on service delivery and responding to client inquiries and concernsManaging service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budgetOverseeing the efforts of different teams to ensure that the services are delivered efficiently and on timeTracking and monitoring services performance, by defining and implementing key performance indicatorsIdentifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trendsGuaranteeing compliance with service level agreements and that the services provided meet the required quality standardsBuilding and maintaining high-performing teams, providing guidance and coachingYOUR QUALIFICATIONS & SKILLSBachelor‘s Degree in computer science, relevant certifications are a plusPrevious professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environmentIn-depth knowledge of service management best practicesSolid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutionsAbility to manage multiple priorities effectivelyStrong leadership, team management and communication skillsSolution-oriented approach and precisionExcellent knowledge of English, German, and ItalianOUR COMMITMENTInnovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesAttractive bonus system and performance-related payAdditional company benefitsWHY ALPITRONICTogether with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).WHAT MAKES WORKING FOR US SPECIALWe are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture.Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!
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