Customer Technical Manager
Customer Technical Manager
Apply locations: Bagnatica - Bergamo
Time type: Full time
Posted on: Posted 5 Days Ago
Time left to apply: End Date: January 31, 2025 (30+ days left to apply)
Job requisition id: JR102803
If you are ambitious, self-motivated, hardworking, and a team player interested in growing your career with an International FMCG business, please read through our job opportunity.
CUSTOMER TECHNICAL MANAGER

Technical-commercial support to the liquid division by translating technical expertise into commercial lead discussions. The role includes direct customer contact for assigned retail and contract customers.
Supports on the technical liaison between the liquid commercial organization and customers (both private label and contract manufacturing) on areas such as product development (formulation and packaging) for ongoing projects, legislation, or issues. Ensuring clear and concise communication to all stakeholders.
Receives, understands, interprets, briefs, and builds knowledge on legal/quality and technical policy requirements of customers, and ensures internal technical teams are informed.
Supports the negotiation on policies with the customers to avoid significant impacts in McBride departments, and when necessary, raises the customer’s policy impacts within McBride to senior management.
Provides technical/commercial support and advice to the division by supplying the necessary technical information to support product introduction and launches on time.
Understanding of the current and future Regulatory demands impacting the division, providing support to different departments. Together with the Customer Technical Manager/Customer Technical Leaders, this role will be essential in communication towards customers' internal departments on regulatory changes and impact of internal or external policies.
Supports QC/Product Safety/Regulatory affairs on key specific matters in the allocated countries (e.g. customer audits).
Delivers correct pack copies and artwork via the agreed process.

KEY RESULTS AREA

Good understanding of technical customer requirements.
Build a positive image of McBride with customers related to technical expertise and support.
Ensure launch of new products or product changes, which are to customers' technical specifications, are consistent with McBride manufacturing capabilities and avoid any unplanned overhead or capex requirement.
Build access to the customer’s technical teams.
Ensure up-to-date knowledge/expertise at all times within the liquids division.
Ensure growth, productivity, and engagement of their team.

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