Internship, 40 hours per week, Monday-FridayRome, hybridAre you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!MSX is looking for a proactive and enthusiastic Call Center Agent Intern to join our team in Rome.The RoleAs part of our team, you will manage customer inquiries and communicate with customers using different platforms. Your key tasks will be:Answering customer inquiriesEnsuring customer satisfaction and managing follow-upsOptimizing follow-up processes to improve customer satisfactionDefining and implementing targeted sales strategies for individual dealersAbout youWe would love to welcome a new colleague passionate about the automotive field, oriented to teamwork, and taking the initiative to achieve results. Our ideal Call Center Agent has a Bachelor’s degree in Economics, Communication, or similar, as well as:Computer literacy, especially MS OfficeFluent level of EnglishPrevious experience in contact with customers is considered a huge plusGreat problem-solving and communication skillsExperience in planning complex schedules of activitiesIf you’re ready to make an impact and contribute to our company’s success, apply now!What’s in it for you?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation that takes pride in our diverse workforce.Company laptop and phoneInternal parkingWorking pattern:40 hours per week, stageMonday – FridayRome - hybridAbout MSX:With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing world.The MSXI MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.The MSXI VisionTo enhance every journey in the world of mobility.MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.Job Segment: Call Center, Automotive, Customer Service
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